Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse in Luzern, Switzerland. Typical delivery times are:

• Switzerland: 2–5 business days

• European Union: 5–10 business days

Once your order ships, you will receive an email with a tracking number so you can monitor your package in real time.

🌍 Do you ship internationally?
Yes! We ship throughout Switzerland and selected European countries. Please enter your shipping address at checkout to confirm availability and shipping costs.

🔍 How can I track my order?
After your order is dispatched, we will send you a tracking link and number via email. You can follow your shipment until it reaches your doorstep.

💳 What payment methods do you accept?
We accept a variety of secure and popular payment methods, including:

• Visa

• Mastercard

• PayPal

• PostFinance

All transactions are encrypted to ensure your data is safe and secure.

⏳ What if my order is delayed?
Delays can occasionally occur due to holidays, weather, or courier issues. If your order hasn’t arrived within the estimated timeframe, contact us at cayclaire@op.pl with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes! Returns are accepted within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Contact us first to receive return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing cayclaire@op.pl with your order details and clear photos of the issue. We will arrange a replacement, refund, or store credit as appropriate.

💬 Need more help?
We’re happy to support you! Reach out anytime:

Email: cayclaire@op.pl
Phone: +41 76 534 6936
Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET